American Heart Association RQI Partners - Territory Impact Manager in United States


The American Heart Association and Laerdal Medical

Two mission driven organizations, united with a shared lifesaving goal and seeking no less than a paradigm shift in the standard of care in hospital resuscitation.


Demonstrating our commitment to HeartCode®, Resuscitation Quality Improvement®, Resuscitation Academy programs, and our belief in the potential to achieve zero deaths from preventable cardiac arrest, AHA and Laerdal have joined together as RQI Partners™, LLC. RQI Partners is a joint venture partnership that aligns the unparalleled legacy of the AHA with the impact of Laerdal’s technology and service delivery. RQI Partners’ goal is to accelerate the change in the standard of care to save more lives.

To learn more about RQI PARTNERS please visit the website: One (1) territory open - GA/TN


Responsible for managing the allocated sales territory in a customer-centric and proactive manner. Responsible for sharing customer best practices in Resuscitation Quality Improvement (RQI) program adoption to improve outcomes and reduce time to impact. Responsible for working with the RQI functions, personnel from the parent organizations and key customers to ensure cohesive local teamwork and resource synchronization while providing a consultative sales approach within territory to achieve financial goals. Responsible for ensuring that customers are successful in implementation and delivery of the RQI Program and driving the lifesaving mission – ensuring customer success in saving lives and economic benefit.

Accountable for:

  • Achieving annual territory revenue, subscriber and subscription quota.

  • Ensuring customer satisfaction and success with the RQI Program.

  • Discipline with managing funnel and forecast, and other relevant customer information, for the defined territory.

  • Developing strong relationships with relevant AHA Affiliate staff.

  • Sales management of the assigned territory in an effective and efficient manner.

  • Effective launch of new programs on the RQI platform in the territory and ensure effective implementation system upgrades.

  • Build customer advocates to work on hospital enrollment, change management, utilization optimization and analytics support.

  • Provides ongoing administrator and super user training to support the educational strategy for the RQI program.

  • Responsibilities:

  • Embrace the ‘why’ behind our aggressive goals of doubling each year - our mission of saving more lives.

  • Efficiently and effectively run territory operations to increase sales and customer satisfaction.

  • Collaborate with AHA Affiliate staff, RQI Partners staff and other AHA & Laerdal staff to ensure internal and external customers receive the highest customer service.

  • Create renewal and expansion opportunities, and move all relevant opportunities through the sales stages to successful close.

  • Capture customer engagements and sales opportunities in the CRM in a timely (weekly) manner.

  • Assess customer needs for the RQI program and eLearning products and be able to explain opportunities for quality and cost efficiency improvements.

  • Collaborate with internal and external resources for maximum customer outcome and revenue impact.

  • Prepare, analyze and execute monthly and quarterly reporting of revenue results, performance metrics and opportunity funnel, to provide accurate forecasting.

  • Support customers to achieve success by helping them to understand how to use the tools for program management that are available.

  • Understand the strategic application and demonstrate the use of the RQI platform and content.

  • Customer contact - Expectation of a minimum of 10 face to face meetings each week with customers/potential customers.

  • Plan effective strategy to ensure sales funnel includes high quality leads, owing Stage 6 and beyond to renewal for maximum impact within accounts.

  • Collaborate as needed with RQI Development Managers who focus on Stages 1 & 2, and Territory Managers who focus on Stages 3 – through MSA.

  • Solid understanding of web-based technologies and ability to understand the technical details of the services and products; demonstrated strong technical ability to understand customer requirements.

  • Actively participates in activities related to testing new enhancements to the RQI Program.

  • Provides direct support to the RQI Program sales team to prepare for and deliver customer facing demonstrations.


  • Bachelor's degree in life sciences or business (preferred) – or Associates Degree in above mention fields of study supported by ten years of sales experience.

  • 6-10 years of successful consistent sales experience with consistent achievement of quota and business goals.

  • Travel - 3-4 overnights each week to cover territory effectively.

  • Ability to lift and carry 70 pounds on a regular basis.

  • Valid Driver’s License.

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2018-2452

Job Family Group Direct Sales

Job Category Fundraising/Sales