American Heart Association Reporting & Customer Data Manager in Jacksonville, Florida
Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?
Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!
This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
The American Heart Association has an excellent opportunity for a Reporting & Customer Data Manager .
In this role, you will be responsible for developing, distributing, and documenting dashboards and reports including maintaining data integrity, accuracy and relevance for decision making. Responsible for management of volunteer/customer data comprised of AHA professional members, scientific committee members, journal subscribers and meeting attendees.
Essential Job Duties:
Leads business processes and data management activities for Professional Membership and Science team including developing and executing standard operationg procedures, data accuracy, Customer Relationship Management (CRM) database requirements and updates, contract compliance and customer service.
Develop, maintain, and distribute requested data queries and reports. Analyze and modify queries to provide requested data and decision-making reports. Use knowledge of database to identify and develop effective reports to respond to requests.
Identifies process improvement and automated solutions for CRM/Account Management activities. Collaborates with Business Technology to design, develop, test and implement CRM system requirements. Leads activities to reduce manual and duplicative tasks, track progress towards goals, and maximize efficiency and resources.
Develops and implements enhancements to external customer experience with product and sales support through analysis of workflow and identification of ways to streamline operational practices.
Acts as liaison to Business Technology and OSO staff to ensure data and business operations align with departmental policies and procedures.
Update and maintain user guidelines, operating procedures, training guides and train the trainer documentation. May schedule and lead periodic user meetings to communicate changes in system requirements and usage.
Want to help get your resume to the top? Take a look at the experience we require:
Bachelor's Degree in Information Technology, Computer Science, Certification in database applications, or related area
Five (5) years of experience in business or sales support administration including Customer Relationship Management technology
Three (3) years of the following experience:
Experience with database administration or system requirements for data management from design through testing and updates
Comprehensive skills in MS Dynamics, MS Excel and Access, Visio, PPT
Comprehensive skills in analytics and reporting through database queries including SQL
Comprehensive project management skills with some application development or testing backgroud
Three (3) years of the following experience:
Knowledge of medical terminology and/or data related to CVD.
Experience in working with virtual teams dependent on a CRM and analytics
Supervisory experience – managing direct reports
Relationship management, troubleshooting, and tech support
The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE/Protected Veterans/Persons with Disabilities
Posted Date 1 month ago (4/7/2022 12:20 PM)
Requisition ID 2022-8353
Job Category Information Technology
Additional Locations Diversity Distribution US - Top 47
Position Type Full Time