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Job Information

American Heart Association Sr. Operations Manager, Professional Education in Dallas, Texas

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for a Sr. Operations Manager, Professional Education!

This position can be home-based.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

This individual will be responsible for driving the successful completion of assigned projects by leading teams in initiating, planning, executing, monitoring, controlling, and closing assigned projects. Responsible for supervising Managers & Coordinators to drive deliverables so that Professional Education Hub initiatives are delivered on time, to the specified cost, and quality and performance as proposed.

This role works with the Senior Director, Professional Education Hub & Telehealth, healthcare business solutions team and other Association departments to provide operational, fiduciary, logistical and administrative support for the program, address operational and project deliverables including budget management, contracting, and reporting needs. The position will also lead day-to-day triage and prioritization of Professional Education Hub internal service requests and support needs in alignment with strategic plans and goals.

Essential Job Duties:

  • Conduct regular analyses of both quantitative data and qualitative user feedback. Apply this information to refine and iterate on product features, enhance user experience, and address any identified issues to improve satisfaction and engagement.

  • Gather and analyze data-driven insights from performance tracking and user feedback to prioritize and implement product enhancements. Focus on optimizing functionality, usability, and overall performance to improve outcomes and increase customer satisfaction.

  • Work closely with business technology, design, marketing, and sales teams to implement comprehensive product roadmaps.

  • Facilitate and analyze customer testing sessions to gather actionable insights, ensuring products meet user expectations and enhance customer satisfaction.

  • Maintain and prioritize the feature backlog to ensure that team efforts align with strategic business goals and deliver maximum user value.

  • Collaborate closely with business technology teams to ensure that products are developed within the agreed timeline and scope, leading all lifecycle stages to meet strategic objectives.

  • Coordinate with marketing, sales, communication, and support teams to ensure a unified and effective product launch.

  • Supervise the performance of new products post-launch, gathering feedback from both customers and internal teams.

  • Oversees and leads operations, including finance, procurement, and relationships with legal, external vendors, and partners, to ensure that the business's overall goals are reached and that all the Association guidelines are followed. Develops and implements standardized and centralized department administrative processes to improve efficiency and utilization of resources.

  • Leads, supervises and provides training to a group of Program Manager staff to drive initiatives and deliverables on time, at the specified cost, quality, and performance.

  • Key liaison to project and program management teams for standardizing and scaling common business support functions across teams.

  • Identifies ongoing opportunities for process improvement and develops a framework for implementation of new and updated standard operating procedures.

Qualifications

  • Bachelor’s Degree or equivalent work experience

  • Minimum of five (5) years of experience in program management with operations oversight

  • Excellent in oral and written communication. Ability to communicate with all levels of Association staff. Ability to communicate with technology and non-technology staff

  • Demonstrated ability to simultaneously lead multiple projects

  • Must have in-depth knowledge of budgeting and reporting processes

  • Demonstrated ability to lead multiple projects simultaneously

  • Program management or equivalent experience, with the ability to plan and monitor projects from inception through completion

  • Knowledge of assessing and controlling risk (Risk Management)

  • Experience working across departments to lead day-to-day workflow to ensure timely delivery of projects within scope and budget

  • Experience leading stakeholder expectations and communication flow as relates to project deliverables, scope, and the internal project team

  • Ability to prioritize work assignments, meet multiple deadlines and lead numerous projects simultaneously

  • Strong interpersonal and relationship-building skills

  • Functional multi-program computer skills; strong project management tool skills; strong interpersonal skills, including relationship building

  • 10% approximate time of overnight travel

Here are some of the preferred skills we are looking for:

  • Effective time management and organization skills

  • Experience supporting department operations

  • Experience with developing and managing process (and process change) documentation

  • Experience working in a fast-paced, multifaceted environment. Excellent in working against deadlines to provide the end product

  • Experience with vendor management

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

  • Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

  • Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

  • Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

  • Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

  • Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

  • Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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EOE/Protected Veterans/Persons with Disabilities

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Posted Date 3 weeks ago (6/25/2024 4:47 PM)

Requisition ID 2024-13485

Job Category Health Strategies

Position Type Full Time

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