American Heart Association Manager Systems, Fundraising Operations in Chicago, Illinois
Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?
Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!
This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
The American Heart Association (AHA) has an excellent opportunity for a Manager, Systems - Fundraising Operations in our National Center. Location of selected candidate is flexible.
In this role, you will be responsible for leading assigned Application Systems team to create efficiencies, manage application system development, advance technical capabilities and optimize user understanding and training. Additional responsibilities include one or more application systems such as SaaS fundraising web-based and mobile applications, enterprise email marketing systems, financial systems, human capital systems, content management or customer relationship management systems, etc. as well as supporting AHA staff using these applications, documenting processes, configuring related programs or ecosystems, and acting as technical resource manager. The Manager, Systems provides vendor management, develops key performance indicators for effective management, and identifies resources for project management related to assigned application. Applications may be internal to AHA on managed servers and platforms or supported through SaaS vendor managed platforms.
Essential Job Duties:
Oversees development, configuration, and usage of assigned application system for AHA business units to meet ongoing technology needs. Oversees development and overall management of data movement from a variety of fundraising systems to a single proprietary repository.
Leads project scope development with project managers. Work with Project Management during projects as technical resource manager, bringing in team members as needed Report on status of operational projects and support work for all integrations and web development needs.
Attracts, develops, coaches and supervises team staff. Manages activities with complete integrity and in accordance with AHA policies, systems, practices and programs. Monitor and maintain overall system integrity and reliability.
Manage configuration and development of the Donor Revenue Management application and delivery of data and analysis reports. Manages application programming, accessibility, and security. Provides detailed monthly reporting on usage, customization, changes to system support, and educates AHA staff.
Manages associated 3rd party vendor relationships, including ongoing support, contractual and cost reviews. Work with various vendors, consulting, reviewing, and approving all integrations between fundraising SaaS applications, external applications, and internal applications.
Participates in Business Technology planning process providing resource allocation information, high-level project estimates and technical guidance to all departments and levels within the organization. Participates in annual budgeting process. Work with various business persons to understand and help facilitate various digital strategies.
Collaborate with the Operations Manager to document processes and configurations of program ecosystems on our SaaS platforms.
Serve as escalation path for design and implementation questions from internal teams.
Want to help get your resume to the top? Take a look at the experience we require:
Bachelor's Degree from a four-year college or university or equivalent work experience.
Minimum of seven (7) years of experience:
In application systems management, configuration, or programming.
With fundraising integration and APIs.
Minimum of five (5) years of experience overseeing technology provided through internal platform or Service as a Software (SaaS) vendors.
Experience in strategic planning, including the ability to focus on overall strategic goals of the AHA and dependencies of the assigned application system.
Experience supervising a team of analysts, developers, or administrators.
Knowledge of web development principles.
Ability to communicate, both verbally and written, tailoring the form and method of communications to the needs and perceptions of the recipients.
Ability to break complex problems down into simple elements and to solve them logically.
Ability to embrace and drive change, as well as remove barriers to change or accelerate the pace of change.
Ability to attract, develop and coach staff.
Strong time management skills with demonstrated experience in managing complex web environments.
Must be able to travel overnight approx. 5% of the time.
Here are some of the preferred skills we are looking for:
Experience with Donor Engagement Systems (Blackbaud Luminate, Greater Giving, and CrowdRise.
Knowledge of web development principles.
Basic knowledge of vendor management best practices.
Knowledge of Agile development principles.
So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases?
Compensation & Benefits
Pay is commensurate with experience.
Our Rewards & Benefits package not only gives you the total benefits you want, but also goes above and beyond with innovative programs to develop your skills – helping you grow and thrive at the American Heart Association. To learn more about our benefit offerings please visit: https://heart.jobs/rewards-and-benefits/
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE/Protected Veterans/Persons with Disabilities
Posted Date 2 weeks ago (9/3/2021 9:43 AM)
Requisition ID 2021-7347
Job Family Group Business Operations
Job Category Information Technology
Additional Locations Diversity Distribution US - Top 50